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Ecosystem Account Manager

Netherlands, Noord-Holland, AmsterdamSales - Government

Job description

The rapid expansion of Dealroom.co requires an ambitious, outgoing, and startup-oriented Account Manager to support the Ecosystem team, acting as the first point of contact for Ecosystem clients and stakeholders.

As part of the Ecosystem team, your main objective is to support the team in implementing one of Dealroom’s core products, the Ecosystem Solution, providing ongoing and proactive support to existing clients including but not limited to onboarding, training, outreach campaigns, regular check-in, and various other retention and relationship building activities.

The Ecosystems team’s mission is to map startup ecosystems for governments, and public-private agencies committed to accelerating and fostering the growth of their local ecosystems. Providing them with data, insights, and visibility for their local ecosystems. Some of the current groups we support include Tech Nation, Start Alberta, Invest Atlanta, La French Tech, LaunchVic, and many leading hubs around the globe. We are now ready for the next phase.

Your role will be to strengthen relationships with our existing clients and key stakeholders to help them exceed their performance objectives and increase product impact within their role and organization. It is a highly visible role, acting as a launchpad for further career development, a position allowing you to evolve alongside the company as we scale.

If you are focused, hungry, proactive, with a good understanding of technology, and want to embed yourself in the global startup ecosystem, read further!

Your tasks and responsibilities

As an Ecosystems Account Manager, you will:

  • Act as the main point of contact for Ecosystem clients. And support the clients throughout the customer journey, from onboarding to retention

  • Work with clients to develop a plan driving value, engagement, and business growth

  • Grow the portfolio of our client base, focussing upselling and cross-selling

  • Regularly communicate updates with clients about new product updates and features

  • Liaise with internal teams to share client feedback, insights and identify new/additional revenue opportunities

  • Identify and strengthen relationships with key stakeholders in order to create Dealroom champions and generate referrals

  • Establish a regular cadence with your client accounts, including conducting quarterly business reviews, value-add reporting, and other engagement strategies to deepen relationships

  • Coordinate and facilitate cross-functional collaboration, together with Data and Research based on clients needs


What we can offer you

  • Competitive salary (& bonus plan)

  • Freedom and responsibility to execute on your own ideas

  • Positive, empathic, and outward-focused colleagues, and customers working at the forefront of innovation and technology

  • Perks designed to set you up for success in a new reality:
    • Home office set up (desk, chair, monitor, etc.)

    • Flexible working hours

    • Apple or Windows laptop

  • Additionally:
    • Take your birthday off

    • Daily office lunch

    • Travel reimbursement

    • Employee Stock Units plan

    • Learning & Development budget

    • Health & well-being initiatives

  • More to come!


Job requirements

  • 2-5 years of hands-on Account Management or Project Management experience in a startup, economic development organization, Software as a Service company, or related organization(s).

  • Familiarity with SaaS-based technologies is advantageous

  • You have a passion for technology, startups, and venture capital markets.

  • You genuinely believe in building and promoting healthy, long-lasting customer relationships

  • Self-motivated, detailed, able to prioritize, proactive and ambitious

  • Fluent in English. Any additional European language is an advantage

  • Have a strong sense of urgency, which translates into a high-volume result-driven output

  • Comfortable with working in a multicultural, remote, and fast-growing startup work environment

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Dealroom is a leading global provider of data and intelligence on startups and ecosystems.

Dealroom’s mission is to accelerate entrepreneurship & innovation through data transparency.

With our headquarters in Amsterdam, The Netherlands, and an international team of 70 employees, we are ready for the next phase.

Today, Dealroom already has a well-recognized brand in the startup ecosystem, and clients located across four continents.

In the next phase, we want to become a globally leading data provider for our three core segments: VC, enterprise, and government.

Our passion for startups, scale-ups, and innovation lives in our work.

The team is ambitious, diligent, and proactive, but with a strong sense of fun, as seen at weekly team drinks! We continuously strive to live our values.

While we do have a spacious office in Amsterdam, we also support the possibility of working remotely and provide the necessary equipment and resources to set you up for success in a hybrid work environment.

What we work with.

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