The rapid growth of Dealroom.co requires an experienced and high activity Community Lead & Support representative to manage the interaction with our community.
As part of the commercial team, the Community Lead & Support main objective is to interact with our community, drive the usage of our platform and ensure a maximum level of customer satisfaction. With Intercom, LinkedIn and Twitter as the main channels for interaction, a wide range of community inbound queries have to be dealt with. This can vary from driving user engagement, optimize our service level performance and day-to-day user support.
You have a passion for anything related to tech startups and venture capital, and would like to become one of Dealroom's trusted subject matter experts. This not only includes knowing the Dealroom products inside-out, but also staying up-to-date on industry news to truly understand the requests our clients have.
You’re required to build and execute upon a strategy to facilitate and interact with our community and users. You’ll be working closely with Marketing, Sales and Development in this effort. Whilst cooperation is also required in facilitating ad-hoc user requests, prioritizing bugs, and to setup an elaborate user-support portal.
If you are a keen, concise and no-nonsense individual, with exceptional commercial skills, a good understanding of technology and a proactive mindset, please read further!
Dealroom is Europe’s leading provider of startup data & insights. The Dealroom software, database and research enables Venture Capital Firms, Corporates, Advisory firms and Governments to stay at the forefront of innovation, discover promising companies and identify strategic opportunities.
Our core products are:
1/ The Dealroom SaaS platform that offers an intuitive interface to identify and track promising startups and analyse broader industry/business model trends.
2/ The Dealroom API, enabling our clients to integrate Dealroom data straight into their own applications and processes.
3/ Custom research projects in which we combine Dealroom data with expert insights. The scope of these projects range from market scans and industry deep-dives to high-level analyses of trends on startups, employment and venture capital.
4/ Dealroom Ecosystem Solutions, that provide an open (and crowdsourced) platform to support local governments, founders and investors to keep track of activity in their local tech ecosystem, showcase it to the world and foster networking. For example in Berlin, The Netherlands and the United Kingdom.
Among our clients are world-leading firms including McKinsey, BCG, Deloitte, Google, Amazon, Microsoft, Sony, Sequoia, Insight VP, Balderton Capital, EQT and many others that rely on Dealroom Data as part of their strategic decision-making.
We operate from the heart of Amsterdam. We’re passionate about everything that is happening around technology, start-ups and scale-ups, and aim to capture this in actionable data points for our users. Our company culture is ambitious, diligent and proactive, but also fun and playful including weekly team drinks.
The Community Lead & Support will: