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Client Success Manager

RemoteNetherlands, Noord-Holland, AmsterdamSales - Enterprise / VC

Job description


The rapid growth of Dealroom.co requires an ambitious and diligent candidate, eager to take their career to the next level. In recent years, Dealroom has become a well-recognized name in the startup ecosystems, with a reputation for high-quality content & data. Our content frequently drives headlines at The Economist, Financial Times, The New York Times, and other leading titles. Due to our expanding customer portfolio, with a Client Success Manager, we’re looking to expand our client success team

As part of the B2B-sales team the Client Success Manager will manage and drive net retention on our Enterprise, Venture Capital, and Private Equity accounts. We’re looking for a candidate who has previous experience in client success management and account management, knowledge of our industry, and a passion for creating a great customer experience. Support our clients by maximizing the value of our platform, data, and insights, and guiding them with new features within our product portfolio. A deep understanding of our customer’s goals and needs is required to help advise customers as a subject matter expert.

The client success management team is acting at the center of the Dealroom-universe, and actively liaising between the different teams in our organization.


There are many reasons why Dealroom is a great place to work, but here are some highlights:

  • In the right spot, at the right time. Startup ecosystems are rising globally. This is a great opportunity and role to be active and visible in a highly dynamic market, with lots of enthusiasts.

  • You’re at the center of the ecosystem. You will engage directly with the world’s key players in the ecosystem while being at the very forefront of innovation. Think of almost all of the top-10 VC globally, Unicorns and large technology corporations.

  • 30+ Nationalities, and counting. We’re a team of 80 people across 30 different nationalities! As a Client Success Manager,  you will interact with many parts of the business, from business development to data science and AI.

  • We just raised our Series A Round. With fresh capital, we will be further investing in our team in the upcoming years!


Your tasks and responsibilities

As a Client Success Manager, you will:

  • Have ownership. Build and own relationships within a portfolio of clients, containing a variety of large and small internationally operating companies.

  • Manage the customer life-cycle. Responsibility ranges from onboarding Enterprise clients and supporting them in best utilizing our application, to deepening relationships with existing customers and increasing the value they get from the product and our data.

  • Achieve positive net-revenue retention. Utilize your commercial experience to handle contract renewals, as well as up-, cross-, and deep selling.

  • Act service and support oriented. A real understanding of our customer’s goals and needs is required to help serve customers as equal counterparts. Some experience with APIs and integrations allow you to effectively respond to customer questions and requests.

  • Focus on growth & scalability. An understanding of CSM metrics and KPIs, and the use of NPS and CSM-automation, enables you to track and improve the client's health status. Driving you to a good balance between anticipation and swift responses, and optimizing internal processes and tools.


What can we offer you?

  • Freedom and responsibility to execute on your own ideas

  • Positive, empathic, and outward-focused colleagues, and customers working at the forefront of innovation and technology

  • Perks designed to set you up for success in a new reality:

  • Home office set up (desk, chair, monitor, etc.)

  • Flexible working hours

  • Competitive salary

  • Apple or Windows laptop

  • Additionally:
    • Take your birthday off

    • Daily office lunch

    • Travel reimbursement

    • Employee Stock Units plan

    • Learning & Development budget

    • Health & well-being initiatives

  • More to come!


Job requirements

  • Bachelor/Master’s degree in Economics/Finance/Business.

  • At least 4-years of experience in either Client Success or Account Management in a fast-growth SaaS business, with a proven track record of revenue expansion.

  • Commercial mindset and experience. You have passion for and experience in negotiating sales contracts. Able to see commercial opportunities, and have experience with cross-, up-, and deep selling.

  • Affinity and passion. You have a genuine interest in technology, startups and venture capital markets.

  • Customer-oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.

  • Excellent communication skills. You are fluent in English and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen. You have the ability to connect at different levels of an organization, both internally and externally.

  • Pioneer mindset and ambition. You never settle for mediocrity and are always looking for ways to grow yourself and the company.

Team player and can-do attitude. Experienced in working in a fast-growing, international, and ever-changing startup environment. You’ll be a self-starter, with high energy, have a team player mentality, and thrive in a fast-changing International startup environment.

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Dealroom is a leading global provider of data and intelligence on startups and ecosystems.

Dealroom’s mission is to accelerate entrepreneurship & innovation through data transparency.

With our headquarters in Amsterdam, The Netherlands, and an international team of 70 employees, we are ready for the next phase.

Today, Dealroom already has a well-recognized brand in the startup ecosystem, and clients located across four continents.

In the next phase, we want to become a globally leading data provider for our three core segments: VC, enterprise, and government.

Our passion for startups, scale-ups, and innovation lives in our work.

The team is ambitious, diligent, and proactive, but with a strong sense of fun, as seen at weekly team drinks! We continuously strive to live our values.

While we do have a spacious office in Amsterdam, we also support the possibility of working remotely and provide the necessary equipment and resources to set you up for success in a hybrid work environment.

What we work with.

PubSub

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Hubspot

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Segment.io

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Spendesk

BambooHR

Jira