The rapid growth of Dealroom.co requires a diligent and hungry Client Success Manager to strengthen our team and drive client retention and account-expansion.
The Customer Success Manager (CSM) will be building relationships within a portfolio of clients, containing a variety of large and small internationally operating companies. Your responsibilities range from onboarding Enterprise clients and supporting them in best utilizing our application, to deepening relationships with existing customers and increasing the value they get from the product and our data. You’ll need to use your commercial experience to handle contract renewals, as well as up-, cross-, and deep selling. A real understanding of our customer’s goals and needs is required to help serve customers as an equal counterpart. Some experience with APIs and integrations allow you to effectively respond to customer questions and requests. An understanding of CSM metrics and KPIs, and the use of NPS and CSM-automation, allow you to track and improve the client's health status, finding a good balance between anticipation and quick response.
A successful candidate will be a self-starter, with high energy, has a team player mentality, and thrive in a fast-changing International startup environment. You have the ability to connect at different levels of an organization, both internally and externally.
If you are focussed, hungry and creative, with a good understanding of technology and a proactive mindset, please read further!
Dealroom is Europe’s leading provider of startup data & insights. Founded in Amsterdam in 2013, our mission is to support entrepreneurship and innovation, by providing the most trusted intelligence and insights on company journeys. We enable Venture Capital firms, corporates, advisory firms and governments to stay at the forefront of innovation, discover the world’s most promising companies and identify strategic opportunities.
Our core products:
1/ The Dealroom SaaS platform offers an intuitive interface to identify and track promising startups and analyse broader industry/business model trends.
2/ The Dealroom API, enables our clients to integrate Dealroom’s investment-grade data straight into their own applications and processes.
3/ Custom research projects combine Dealroom data with expert insights, to create market-leading industry deep-dives and trend analysis.
4/ Dealroom Ecosystem Solutions, provide open-access community startup data platforms to support local governments, founders and investors. Our curated and crowdsourced data and insights foster industry connections and showcase domestic tech sector strength on the global stage. Examples include Berlin, The Netherlands and the United Kingdom.
Our clients include world-leading firms such as Mckinsey, BCG, Deloitte, Google, Amazon, Microsoft, Sony, Sequoia, Insight VP, Balderton Capital, EQT and many others, that all rely on Dealroom Data in their strategic decision-making.
We operate from the heart of Amsterdam. Our passion for startups, scaleups and innovation lives in our work, informing reliable intelligence and new insights for our users. Our team is ambitious, diligent and proactive, but with a strong sense of fun, as seen at weekly team drinks! We continuously strive to live our 6 company values: Empathy, Courage, Positivity, Curiosity, Focus Outward, and be Hungry
The Customer Success Manager will: